SHIPPING POLICY

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How long does shipping take?

Our hours of operation for shipping is Monday through Friday, 8 a.m. to 4 p.m. PST, excluding weekends and major USA holidays.

All items are made to order so that we may uphold sustainable business practices and avoid any over production. Orders will ship 1- 4 business days after being placed, this does not include the time spent in transit.

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*NOTE: during new releases, limited releases, holidays, etc. there can be an additional 2-4 business days of processing time.

Transit times will vary based upon a few different conditions, including but not limited to:

- Total distance between us and you

- Whether your parcel is a domestic (USA) or international (everywhere else) shipment

- What delivery method you select

 

ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee.

DOMESTIC:

DHL eCommerce: 3-8 business days ($100 insurance included)

USPS First Class: 7-10 business days (Hawaii, Alaska, U.S. Territories Only)

USPS Priority Mail: 5-7 business days (Hawaii, Alaska, U.S. Territories Only; $100 worth of insurance included)

UPS Ground: 2-5 business days ($100 insurance included)

UPS 2nd Day Air: 2 business days ($100 insurance included)

 

INTERNATIONAL (Does NOT account for time spent at customs, border inspection facilities, etc):

DHL eCommerce International: 7-13 business days ($100 insurance included)

DHL eCommerce International Priority: 4-12 business days ($100 insurance included)

UPS Worldwide Expedited: 2-5 business days ($100 insurance included)

 

Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.

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How much does shipping cost?

All shipping rates will vary depending on a few different factors, some of which include:

- Domestic vs International shipments

- Total weight of package

- Selected shipping method

 

We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason.

All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.

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PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

 

SECTION 2 - CONSENT

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How do you get my consent?

 

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

 

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

 

How do I withdraw my consent?

 

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at contact@humblehoya.com

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SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 4 - WIX

Our store is hosted on Wix Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Wix’s data storage, databases and the general Wix's application. They store your data on a secure server behind a firewall.
 

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure your information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

 

SECTION 7  - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

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SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

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QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at contact@humblehoya.com

 

 

Customer service is operated by Humble Hoya staff. Please fill out the form below and a representative will contact you during normal business hours. Our hours of operation are M-F 10am-8pm ChST.
 

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